Do I need a username and password to set up NBN?

It depends on your connection type. HFC, FTTP, FTTC and fixed wireless connections use DHCP — no username or password required. FTTN and FTTB connections with providers like TPG, iiNet, Internode, MATE and Commander use PPPoE, which requires a username and password from your ISP welcome email.

What is the difference between DHCP and PPPoE on NBN?

DHCP (also called Dynamic IP or IPoE) means the connection authenticates automatically with no login — used by most HFC and FTTP connections. PPPoE requires a username and password entered into the modem settings, and is used by FTTN and FTTB connections with certain providers. Setting the wrong one will prevent the modem from connecting.

Setting Up a New NBN Modem?

Q: How do I set up a new NBN modem?

The setup depends on your NBN connection type. For HFC and FTTP, plug an ethernet cable from the NBN box's UNI-D port into the modem's WAN port, power on, and set the connection type to DHCP — no username or password needed. For FTTN and FTTB, plug a phone cable from the wall socket into the modem's DSL port, set the connection type to VDSL, then set the authentication to PPPoE and enter the username and password from your ISP welcome email.

Q: What port do I plug the ethernet cable into on my NBN modem?

Always plug the ethernet cable from the NBN box into the WAN port on your modem — not a LAN port. The WAN port is usually blue or differently coloured, and labelled Internet, WAN, or INTERNET. There is only one WAN port.

Tell the tool your connection type — HFC, FTTP, FTTN, FTTB, fixed wireless, or satellite — and it walks you through the exact setup steps for your situation.

Common questions

How do I set up a new NBN modem?

It depends on your connection type. For HFC and FTTP, plug ethernet from the NBN box's UNI-D port into the modem's WAN port and set connection type to DHCP — no username or password needed. For FTTN and FTTB, plug the phone cable from the wall into the modem's DSL port, set connection type to VDSL, then set authentication to PPPoE and enter the credentials from your ISP welcome email.

What port do I plug into on my modem?

Always plug the NBN cable into the WAN port — not a LAN port. The WAN port is usually blue or differently coloured, labelled Internet, WAN, or INTERNET. There is only one.

Do I need a username and password?

HFC, FTTP, FTTC and fixed wireless use DHCP — no credentials needed. FTTN and FTTB with providers like TPG, iiNet, Internode, MATE and Commander use PPPoE, which needs a username and password from your welcome email.

What is the difference between DHCP and PPPoE?

DHCP connects automatically with no login — used by most HFC and FTTP connections. PPPoE requires a username and password, used by FTTN and FTTB with certain providers. Setting the wrong one will prevent connection.