About FixMyNet

FixMyNet is a free Australian NBN troubleshooter. It walks you through diagnosing your internet problem step by step — no internet knowledge required — and either fixes it or gives you exactly what to say when you call your ISP.

Why it exists

Calling your ISP when your internet is down is frustrating. You wait on hold, get asked the same questions, and often get told to restart your modem — something you already tried. FixMyNet does the diagnostic work first so the call is shorter and more productive.

Who it's for

Any Australian on the NBN — any ISP, any connection type (HFC, FTTP, FTTC, FTTN, FTTB, fixed wireless, or satellite). It's completely free to use.

Disclaimer

While we take care to ensure accuracy, we make no guarantee that following the steps will resolve your issue. NBN faults are sometimes caused by infrastructure problems outside your home that require an ISP or NBN Co technician to fix.

FixMyNet is not affiliated with NBN Co, Telstra, Optus, TPG, or any other ISP. It is an independent Australian site.

If you follow advice on this site and cause damage to equipment, FixMyNet accepts no liability. When in doubt, contact your ISP.

Contact

Questions or feedback? Email hello@fixmynet.com.au.